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Returns & Refunds
At Equipatron.com we want you to be 100% satisfied with your purchase. Is the item you received maybe not what you expected? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. You may return your equipment, engine or accessory purchase within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. On replacement parts you have up to 60 days to return your items.
Here’s how it works. Returned merchandise must have a Return Material Authorization (RMA) #. Please call our toll free number and speak with a customer service representative to obtain a RMA # and shipping instructions. We will credit your payment account within 10 days of receiving the returned item.
Unopened Merchandise
You may return "unopened" equipment, engines and other whole goods products and accessories within 30 days of delivery for a refund. On replacement parts (components of equipment or engines) orders, you have up to 60 days to return an "unopened" part purchase for a refund. You will be responsible for both the original outbound shipping & handling charges as well as return shipping charges. Restocking fees of up to 20% may still apply for some items such as engines.
Opened Merchandise
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 20% restocking fee to cover re-sale expenses. You will be responsible for both the original outbound shipping and handling charges as well as return shipping charges. Opened returns must be in "like new" condition (re-sellable) with all original materials. You are also responsible for returning the product in the original packaging or packaging that is of equal quality to the original. If product has been used the product cannot be returned.
Engines
Engines that have been either mounted, fueled or run can not be returned. If an engine is found to be defective, you must follow the manufacturer's warranty process.
Engine Powered Equipment
Due to federal shipping regulations, engine powered equipment can not be returned once it has been gassed or oiled. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under the terms of the manufacturer’s warranty. For additional information please call our toll free number and speak with a customer service representative who will be happy to assist you.
Cancelled Orders
Unfortunately, any order that has already shipped cannot be cancelled and if an order is refused, it will then fall under our standard return policy, where shipping & handling costs will be deducted from your refund.
Damaged Products
Please take the time to inspect the goods before you sign the delivery receipt from the carrier.
Suspect Damage
Sometimes, the outer carton may appear damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (1) REFUSE DELIVERY and (2) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
Product Operation
We recommend that you operate your product within 7 days of receipt so we can respond to any issues if there are any. If you think your product is defective, don't worry as many perceived issues are common can be resolved easily over the phone.
FREE Shipping on orders over $100 (in the lower 48 States)
No sales tax charged for customers who reside outside the states of Wisconsin and Washington.
All orders that total $100 or higher qualify for free ground or free freight shipping (exceptions described below). In order to provide exceptional shipping and handling to our customers, we offer $8.99 Flat Rate Shipping & Handling on all orders less than $100. This fee covers expenses for order processing, handling, packaging and shipping. The flat fee approach allows us to provide quick shipping and a clear, simple checkout without complicated or variable shipping and handling charges. At Equipatron our primary carriers are UPS Ground, FedExGround, and United States Postal Service, which we have found to be the most reliable residential carriers. When your order ships we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your shipment online or on the phone with UPS, FedEx, and USPS. Be sure to contact us if anything seems unusual with the progress of the shipment.
Depending on how close you are to the shipping warehouse, your item will arrive in 1 to 6 business days after it leaves the warehouse. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note-----but we don’t recommend this. The most important thing to remember about truck freight is that you should inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about potential damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
Freight shipments. Items weighing more than 110 lbs may be shipped via a freight carrier. A representative from the designated freight carrier will call you to schedule a convenient delivery time if a freight shipment is needed for your order. Most freight shipments do not require an additional fee, but we may reach out to request additional shipping dollars in the case of excess shipping charges.
If you require lift gate or limited access service at a residential or business address, we may quote you this service as an additional expense to your order.
FREE Shipping on qualifying orders is only offered in the United States and only for the lower 48 states.
Please note: If you live in Alaska or Hawaii, please call us and we will quote you a shipping surcharge prior to placing an order.
