I couldn't be happier with my experience! After purchasing receiving a damaged one from another, I was completely fed up. I tried having my old engine fixed, only to be told it had even more damage than expected. My business was at a complete standstill, and I desperately needed a replacement.
I stumbled upon Equipatron, but I was incredibly leary about making another purchase. To make matters worse, the model numbers on my old unit didn't match anything online—until AI finally helped me find a match. I reached out to Equipatron with questions, and their team reassured me that they had the correct replacement. I decided to take the leap. The estimated delivery was 7 days out, but to my surprise, it arrived early!
The packaging was amazing—unlike my last purchase from a different supplier where the shaft was literally sticking out of the box and arrived damaged. However, when I unboxed it, I noticed the gear reduction was in the wrong position. I thought to myself, "This is ridiculous, I should have just bought a brand-new machine." I tried to make it work on my own but had no luck.
I wrote back to customer service, and the representative explained that it was indeed the correct engine, but the gear reduction simply needed to be rotated. I was nervous about modifying a brand-new unit, but they sent over a video that explained exactly how to reset the gear in simple terms. It worked perfectly!
As a small mishap the choke lever arrived broken—I'm not sure if it happened during shipping or if I did it—but since I had replaced the carburetor on my old unit just a few weeks prior, I was able to swap them out easily. Another win!
Wow, I am so impressed by Equipatron’s customer service from start to finish. Most companies just don't go that extra mile after they already have your money, but you guys absolutely rocked it. Thank you again!
— Ken Harrison, T2Blawns